Account Security - FAQs

  • How secure is Shoaly?

    Shoaly uses the latest in digital security to safeguard user data. We also adopt 2-step ID verification during registration to prevent platform abuse.

  • Where is my data stored?

    User data is secured in decentralized data stores called Solid Pods. This provide users with total control over their data.

  • How can I protect my account from a security breach?

    Shoaly will never contact you asking for financial information.

    When creating your account, use a mix of special characters, numbers, and upper and lowercase letters.

  • Does Shoaly track my location?

    Yes. The location data we receive allows our platform to surface specific content based on geolocation and deliver personalised relevant analytics to you.

  • How do I delete my account?

    To delete your account please email us at

    Account deletion will result in all associated data being deleted.

Need more help? Email us at